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Updated on 7/26/2019
Online Help
Active Incident Counter
Direct link to topic in this publication:

The Active Incident Counter widget displays the count of all active incidents in your infrastructure, based on the configuration of the widget. You can filter which incidents are included based on specific metric types or severity. The background color of the widget will be dictated by the severity type of the incidents (red for critical and orange for warning).  

On this page

Use case

The Active Incident Counter  widget is useful when:

  • Monitoring the total number of active incidents in your infrastructure
  • You want to see the number of specific incidents by metric or by severity

Examples

All active incidents

The widget shows the total number of incidents in your infrastructure.

Incidents related to Ping

In this example, the widget has been configured to show all critical incidents related to Ping. 


Configuration

When creating or editing a widget, a drawer that shows the widget's configuration options slides out from the right. Each configurable option is described in the following table.

FieldDescription
Widget name

Name of the widget as it appears on the dashboard.

This field shows the default name of the widget. Select the pen icon to rename the widget. 

Severity levels                            

Select which severity level will be included in the calculated number of incidents. For example, selecting Critical displays the number of all critical incidents.

Values:

  • Critical
  • Warning
  • All
MetricsAdd the metrics that you want to include in the calculation of total incidents.
Filter metrics

You can also use the filters to fine-tune your search results. 

Values:

  • No filter
  • By tags
  • By option string
Filter instance by

Filter instances by the following: 

  • No filter
  • Tags
  • Group
  • Name 

The instances selected here will be included in the counter when incidents occur. 

Hide incidents

Choose which incidents you do not want to include in the number of incidents displayed on the widget.

Values:

  • Hide acknowledged incidents
  • Hide incidents under maintenance